Why Haven’t I Received My New User Bonus on WEEX?
Haven’t seen your WEEX new user bonus yet? Don’t worry, we’ll walk you through the most common reasons and what you can do next.
New user bonuses are designed to welcome you to the platform, but they typically come with specific eligibility criteria and steps that need to be completed. If you haven't received your bonus, here are the most common reasons why, along with what you can do:
Common Reasons for Not Receiving Your Bonus:
- Incomplete Identity Verification (KYC): To be eligible for most new user bonuses, you must complete at least Level 1 Identity Verification (KYC). This is a mandatory step to ensure compliance and security. Check this guide if ur KYC failed: Why My KYC Verification Failed on WEEX?
- Not a First-Time User: The new user bonus is exclusively for individuals who are registering on WEEX for the very first time. If you have previously registered an account with WEEX, even if it's no longer active, you might not be eligible.
- Failure to Meet Deposit or Trading Volume Requirements: Many bonuses require a minimum first-time deposit amount or a specific trading volume (e.g., spot trading volume of 100 USDT or futures trading volume of 500 USDT) to be completed within a certain timeframe (e.g., within 7 days of registration). Ensure you have met these thresholds.
- Activity Outside the Promotion Period: Your registration or qualifying activities might have occurred outside the specified promotion period. Always check the event's start and end dates.
- Violation of Activity Rules: WEEX has strict rules against fraudulent activities such as wash trading, cheating, or registering multiple accounts. If any such behavior is detected, your eligibility for the bonus may be revoked.
- Bonus Distribution Delays: Bonuses are usually distributed within 24 to 48 hours after meeting all requirements. There might be a slight delay during peak times.
- Conflict with Other Promotions: Some new user promotions cannot be combined. If you participated in another welcome event, it might affect your eligibility for this specific bonus.
What Should You Do If You Believe You Are Eligible?
If you've reviewed the above points and believe you meet all the criteria, please consider the following steps:
Check Your Account: Verify that your KYC is complete and that your deposit and trading volumes are correctly recorded in your WEEX account.
Wait a Little Longer: If you've just completed the requirements, allow up to 48 hours for the bonus to be credited.
Contact WEEX Customer Support: If more than 48 hours have passed and you still haven't received your bonus, the best course of action is to reach out to WEEX's customer support team. Provide them with your WEEX UID and details of the bonus you are expecting, along with any relevant screenshots or transaction IDs. They will be able to investigate your specific case and provide clarification.
You may also like

What Is Copy Trading? Your Complete Guide to Getting Started in Crypto
Copy trading has surged in popularity within the crypto world, especially as platforms like WEEX integrate it seamlessly…

How Does an ETF Work? Your Essential Guide to Exchange-Traded Funds in Crypto and Beyond
Exchange-traded funds, or ETFs, have surged in popularity lately, especially with the 2024 approvals of spot Bitcoin ETFs…

What is BORT Coin (BORT)?
Cryptocurrency enthusiasts have something new to explore on WEEX Exchange: the listing of BORT Coin (BORT) paired with…

BORT USDT Premieres on WEEX: BORT Coin Exclusive Listing
WEEX Exchange is thrilled to announce the world premiere listing of BORT Coin (BORT), an innovative token empowering…

What is Liora Nuclear Beam (BEAM) Coin?
We are thrilled to announce that the BEAM/USDT trading pair is now available on WEEX, with trading commencing…

BEAM USDT Exclusive Debut on WEEX: Liora Nuclear Beam (BEAM) Listing
WEEX Exchange is thrilled to announce the exclusive world premiere listing of Liora Nuclear Beam (BEAM) Coin, powering…

What is Rentahuman (RENT) Coin?
We’re excited to announce the listing of Rentahuman (RENT) on WEEX, a cutting-edge token that is now available…

RENT USDT Debuts on WEEX: rentahuman (RENT) Coin World Premiere
WEEX Exchange proudly announces the world premiere listing of rentahuman (RENT) Coin, with RENT USDT trading now live…

What is Spot DCA? Your Essential Guide to Smarter Crypto Investing in Volatile Markets
As of February 4, 2026, the crypto market continues to show its unpredictable side, with Bitcoin hovering around…

Where Will Bitcoin Go in 2026? Expert Price Predictions and Market Outlook
Bitcoin has kicked off 2026 on a shaky note, with its price dipping to around $77,500 as of…

What Is Liquidation in Crypto? Essential Guide for Traders to Manage Risks and Avoid Losses
As of February 4, 2026, the crypto market continues to grapple with high volatility, with Bitcoin experiencing a…

BORT Coin Price Prediction & Forecasts for February 2026: Could This New AI Agent Token Surge 50% Amid BSC Ecosystem Growth?
BORT Coin has just made waves with its fresh listing on WEEX Exchange, launching BORT/USDT trading on February…

Liora Nuclear Beam (BEAM) Coin Price Prediction & Forecasts for February 2026 – Could It Rally 50% Amid New Listings?
The Liora Nuclear Beam (BEAM) coin has just made waves in the crypto space with its fresh listing…

rentahuman (RENT) Coin Price Prediction & Forecasts for February 2026 – Fresh Listing Sparks Potential Rally
The rentahuman (RENT) coin has just hit the market today, February 4, 2026, with trading kicking off on…

XRP (Ripple) in 2026: Is Cross-Border Payment Finally Taking Off?
Is XRP’s cross-border payment use case finally taking off in 2026? This in-depth analysis examines regulation, institutional adoption, XRPL technology, and real-world settlement data.

Can I Invest in MrBeast Meme Coin? MrBeast Meme Coin Price Prediction 2026
MrBeast Meme Coin ($BEAST) is a community-driven cryptocurrency that emerged from internet culture rather than traditional blockchain development. Despite its name association with YouTube superstar MrBeast (Jimmy Donaldson), this token operates without his official endorsement, partnership, or involvement.

What is Dai (DAI) Coin?
We’re thrilled to announce another exciting addition to our trading platform: the Dai (DAI)/USDT trading pair is now…

DAI USDT Pair Debuts on WEEX with Dai (DAI) Coin Listing
WEEX Exchange is thrilled to announce the listing of Dai (DAI), a leading stablecoin, with DAI USDT trading…
What Is Copy Trading? Your Complete Guide to Getting Started in Crypto
Copy trading has surged in popularity within the crypto world, especially as platforms like WEEX integrate it seamlessly…
How Does an ETF Work? Your Essential Guide to Exchange-Traded Funds in Crypto and Beyond
Exchange-traded funds, or ETFs, have surged in popularity lately, especially with the 2024 approvals of spot Bitcoin ETFs…
What is BORT Coin (BORT)?
Cryptocurrency enthusiasts have something new to explore on WEEX Exchange: the listing of BORT Coin (BORT) paired with…
BORT USDT Premieres on WEEX: BORT Coin Exclusive Listing
WEEX Exchange is thrilled to announce the world premiere listing of BORT Coin (BORT), an innovative token empowering…
What is Liora Nuclear Beam (BEAM) Coin?
We are thrilled to announce that the BEAM/USDT trading pair is now available on WEEX, with trading commencing…
BEAM USDT Exclusive Debut on WEEX: Liora Nuclear Beam (BEAM) Listing
WEEX Exchange is thrilled to announce the exclusive world premiere listing of Liora Nuclear Beam (BEAM) Coin, powering…